This policy explains how Ergobaby handles information submitted through website forms, contact requests, and service conversations. We keep the policy practical because most visitors use this site to ask about products, safety documentation, retail support, or channel guidance.
We may collect your name, email address, phone number, company, product interest, message content, and technical information needed to operate the website. If you contact us about a product program, we may also keep context such as target market, age stage, category, or support need.
Information is used to answer inquiries, provide product and service guidance, route requests to the right team, improve support resources, and maintain business records. We do not sell personal information.
We may share information with service providers or internal teams that help operate the website, process inquiries, or provide customer support. Records are retained only as long as needed for the purpose collected, legal requirements, or legitimate business follow-up.
You may contact us to request access, correction, or deletion of information where applicable. You may also ask us to stop non-essential follow-up communication.